DonBet review, where server logs settle any claim

Screens lose to servers. Where the 2 disagree, the terms add that “the result that was logged on the game server will prevail”. DonBet is also “the final decision-maker” in judging whether a player broke its terms badly enough to be suspended or barred.

Bets accepted in error

An error lets DonBet cancel every wager it touched, or re-settle them all “at the correct terms”. Section 8 covers these situations, among others:

• Wrong price: bets on a market where “an incorrect price has been displayed”.
• Positions that cannot be combined: the one at lower odds is cancelled.
• Odds on screen: “the only valid odds” are the ones in the company’s software.
• Tickets and stakes: combinations and wager amounts may be limited or barred.

In those cases DonBet may “cancel the bets, seize the winnings, claim back the paid out winnings”. Winnings credited by mistake are deducted. They stay the company’s property.

Software faults must be reported, not used. Failing that, DonBet can claim full compensation for the costs.

Pre-match bets after the start

Late pre-match bets follow their own rules:

• Market also offered live: cancelled, or kept “at the modified price at the time it was placed”.
• Market not offered live: cancelled, or kept as placed.
• Outcome already known, or a material advantage gained: those rules “may not be applied”.
• Obvious errors: bets “may be canceled and annulled”.

A winning late bet can be repriced or voided. The company alone decides.

• Identity: name, email, date of birth and a copy of an ID card, passport or driving licence.
• Address: a bank statement, utility bill or similar, not older than 3 months.
• Other scripts: a video check may be demanded instead.
• Ownership: withdrawals go only to a payment account the player owns.
• Record keeping: documents and transaction data stay on file for at least 10 years.

Deadlines and penalties

Under the general terms, missing proof of identity can close the account, or keep funds held “until the account is verified”. The refund policy sets a deadline of “thirty (30) days” from a request. Past that deadline, funds are cancelled and the account closed, in a decision that “is not subject to appeal”.

Fraud doubts cost money too. Under a fraud suspicion, the last deposits come back minus 20%, and a PEP finding can carry the same charge.

A complaint goes first to DonBet’s support team, and if that fails, to any body “listed on the Website”. Each source sets its own clock:

• Inside DonBet: support escalates a complaint when staff cannot solve it at once.
• DonBet’s time limit: 2 months from the issue, or the complaint “may be disregarded”.
• The LOK’s time limit: 6 months from an incident, in translation. The Curaçao hub covers the rest of that route.
• Courts: a competent court in Curaçao, with the terms governed by the laws of Curaçao.
• CGA: it “does not handle individual complaints against gaming providers”. Suspected LOK breaches go to complaints@cga.cw.
• Selling a claim: barred without DonBet’s prior written approval.

Refund requests run on shorter clocks. The refund policy takes them within 14 days, stretched to 30 calendar days where another person got into the account.